You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations. Delivery charges will be confirmed to you before you submit your order to us. Standard Royal Mail delivery (within 3 working days) costs £5, Special Delivery via Royal Mail (next day before 1pm) costs £8.

If you are, for some reason unhappy with your purchase, we can offer a refund within 7 days of delivery. We require that you return the new and unused goods to us with all the original labeling attached. We ask that you let us know as soon as possible by emailing info@ursulaodette.co.uk.  We recommend using a registered service as we cannot take responsibility for items lost in transit. When the item arrives back to store we will credit your card with the full retail amount within 30days. Unfortunately, we cannot refund postage costs unless the item is faulty.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Ursula & Odette reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Ursula & Odette can confirm as new and unused will be eligible for a return or exchange, outlined above and within the 7 days time limit.  Ursula & Odette will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.

Customer Service
Ursula & Odette
109 Rectory Grove
Leigh-on-Sea
Essex
SS9 2HW
Email- info@ursulaodette.co.uk
Shop hours 10.30am-5pm Monday to Saturday

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 24hrs to ensure cancellation. Please send contact us with details of your order. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 30days.

Your statutory rights are not affected under the Consumer Credit Act.

Delivery Policy

Standard UK Delivery
Within 3 working days: £5.00

Your orders will be sent out via the most suitable carrier, depending on size and weight.
A signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
In the event of a Royal Mail strike, we will switch our deliveries to other carriers to avoid delays to your delivery.

Next Day Delivery Available Monday to Friday, except Bank Holidays: £8.00

From Monday to Friday, orders must be placed by 4pm to ensure delivery the next day.

Europe
Standard Delivery (4-8 working days)

The cost of delivery within Europe varies according to the weight of your parcel.

USA and Canada
Standard Delivery (8-10 working days)

The cost of delivery to the USA and Canada varies according to the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order.